Refund Policy
Last Updated: June 7, 2026
Thank you for subscribing to Focus Engine. We are committed to providing a premium, distraction-free productivity environment. Because we want you to feel confident in your choice, we offer a transparent and customer-first Refund Policy.
1. 14-Day Money-Back Guarantee
We offer a hassle-free 14-day money-back guarantee for all new Premium subscriptions:
- If you are not satisfied with Focus Engine Premium, you can request a full refund within 14 days of your initial purchase.
- This guarantee applies to both monthly ($5.00) and yearly ($50.00) billing plans.
- No explanation is required, though your feedback is highly appreciated to help us improve the product.
2. Renewal Charges and Cancelations
Subscriptions renew automatically at the end of each billing cycle:
- Cancelation: You can cancel your subscription at any time within your account portal or by emailing support. Cancelation stops future renewals, and you will retain Premium features until the end of your active billing period.
- Late Cancelations: Recurring renewal charges are non-refundable unless a cancelation request was sent prior to the billing date but failed due to technical issues on our end.
3. Exceptional Refund Circumstances
Exceptions: Outside of our 14-day window, we evaluate refund requests on a case-by-case basis. We generally issue prorated or full refunds in cases of:
- Billing errors or duplicate transactions.
- Extended server downtime (cumulative outages exceeding 48 consecutive hours) that prevents database synchronization.
4. Processing Refunds
Once approved, refunds are processed immediately. The funds will be returned to the original payment method used during checkout:
- Stripe / PayPal: Funds usually appear in your account within 5 to 10 business days depending on your bank's processing times.
- Wise Transfers: Manual Wise refund transfers will be initiated and confirmed via receipt within 48 hours.
5. How to Request a Refund
To request a refund, please send an email to support@focusengine.com containing:
- The email address associated with your Focus Engine account.
- Your Transaction ID or Wise Reference Code.
- A brief line requesting account termination and refund.